Australian Capital Territory Numbered Acts Australian Capital Territory Numbered Acts4. Before section 72 of the Principal Act the following section is inserted in Part IX:
“71A. (1) If a health service is provided at premises, the provider shall ensure that a notice referred to in subsection (6) is displayed in each part of the premises that is attended by users in a position of such prominence that it is likely to be seen by those users .
“(2) Without limiting the generality of subsection (1), each ward, clinic, surgery, waiting room or reception area within premises at which a health service is provided shall, for the purposes of that subsection, be taken to be a part of the premises that is attended by users.
“(3) A provider shall not, without reasonable excuse, fail to comply with subsection (1).
Penalty: $100.
“(4) The Commissioner may, on request, cause to be made available to a provider a notice or notices referred to in subsection (6) to facilitate compliance by that provider with subsection (1).
“(5) A failure by the Commissioner to make a notice referred to in subsection (6) available to a provider does not constitute a reasonable excuse for the provider failing to comply with subsection (1).
“(6) A notice shall—
(a) be of durable material;
(b) be not less than 297 millimetres by 210 millimetres;
(c) bear a heading ‘COMMISSIONER FOR HEALTH COMPLAINTS' in characters of 24 point type;
(d) specify in legible characters the street address, the postal address and the telephone number of the Unit; and
(e) indicate that if a person is dissatisfied about any matter in respect of which a complaint could be made to the Commissioner, it would be appreciated if in the first instance the matter were to be discussed with the appropriate provider.
“(7) In this section—