Commonwealth Numbered Acts

TELECOMMUNICATIONS ACT 1997 No. 47 of 1997 - SECT 246

(1) Each carrier and each eligible carriage service provider must, in
association with other carriers and other eligible carriage service providers,
enter into a scheme providing for a Telecommunications Industry Ombudsman.
Note: Section 247 provides for exemptions from subsection (1) of this section.

(2) The scheme is to be known as the Telecommunications Industry Ombudsman
scheme.

(3) The scheme must provide for the Telecommunications Industry Ombudsman to:

   (a)  investigate; and

   (b)  make determinations relating to; and

   (c)  give directions relating to; complaints about carriage services by
        end-users of those services.

(4) The following is an example of such a complaint: a complaint about
billing, or the manner of charging, for the supply of carriage services.

(5) The scheme must not provide for the Telecommunications Industry Ombudsman
to investigate complaints about:

   (a)  the levels at which tariffs are set; or

   (b)  the content of a content service.

(6) The membership of the scheme must be open to all:

   (a)  carriers; and

   (b)  carriage service providers.