Commonwealth Numbered Acts

TELECOMMUNICATIONS ACT 1997 No. 47 of 1997 - SECT 248

(1) The ACA may give a carriage service provider a written notice directing
the provider to enter into the Telecommunications Industry Ombudsman scheme.

(2) The provider must comply with the direction.

(3) In deciding whether to give a direction to a provider under this section,
the ACA must have regard to the following matters:

   (a)  the extent to which the provider deals with residential customers in
        relation to the supply of carriage services;

   (b)  the extent to which the provider deals with proprietors of small
        businesses in relation to the supply of carriage services;

   (c)  the potential for complaints under the Telecommunications Industry
        Ombudsman scheme about the services supplied by the provider.

(4) Subsection (3) does not, by implication, limit the matters to which the
ACA may have regard.

(5) Before giving a direction under this section, the ACA must consult the
Telecommunications Industry Ombudsman.