(1) The Authority must
develop and maintain a code of conduct that sets out—
(a) the
procedures that will be adopted by the Authority to assist people to assess
whether they are eligible to be participants in the Scheme; and
(b) the
procedures that will be adopted by the Authority to assess the needs of
participants in the Scheme and to ensure that participants are appropriately
assisted under the Scheme; and
(c)
other steps that will be taken by the Authority to ensure that the Authority
interacts with people in a constructive and supportive manner.
(2) The code must also
include—
(a) a
process for receiving and managing any complaints that may be made to the
Authority about how the Authority has exercised a function or power under this
Act; and
(b) any
other material that the Minister considers should be included in the code.
(3) The Authority may
amend or replace the code.
(4) The code
(including any amendment or replacement) is to be published in the Gazette.
(5) The Minister must,
within 12 sitting days after the publication of the code, or of any amendment
or replacement, cause a copy of the code or the amendment (as the case
requires) to be laid before both Houses of Parliament.