(1)  An application to the Director for relief under this Part may be made in respect of –

(a) any contravention of this Act; or

(b) any contravention of a residence contract, service contract or village rule; or

(c) any decision made or required under this Act, a residence contract, service contract or village rule where the decision is claimed to be unreasonable; or

(d) any village rule claimed to be unreasonable –

but only if the applicant has first followed the procedure provided in the village rules for internal resolution of disputes.

(2)  The application may be made by –

(a) an operator; or

(b) a resident, former resident or other person who has paid an ingoing contribution; or

(c) a tenant; or

(d) the personal representative of a person referred to in paragraph (b) or (c) ; or

(e) an agent of a person referred to in paragraph (a) , (b) , (c) or (d) ; or

(f) any other person who appears to the Director to have a sufficient interest in the matter.

(3)  The application –

(a) is to be made in writing to the Director; and

(b) is to set out in detail the grounds on which the application is made; and

(c) is to state the general nature of the relief that the applicant seeks; and

(d) is to be accompanied by the prescribed fee.

(4)  If the Director declines to proceed with the application, he or she must, within 14 days, provide the applicant with written reasons for the decision.