After regulation 13D of the Principal Regulations , the following Part is inserted:

PART 3B - Public Guardian and Public Trustee Complaints Processes

13E.     Complaints processes

For the purposes of section 70(3) of the Act, any complaints processes established by the Public Guardian and the Public Trustee are to be consistent with Australian Standard 10002 Guidelines for complaint management in organisations (ISO 1002:2018 NEQ), as amended or replaced from time to time.