Tasmanian Numbered Regulations

WATER AND SEWERAGE INDUSTRY (CUSTOMER SERVICE STANDARDS) REGULATIONS 2009 (S.R. 2009, NO. 145)

- (S.R. 2009, NO. 145)

TABLE OF PROVISIONS

           Long Title

   PART 1 - Preliminary Provisions

   1.      Short title
   2.      Commencement
   3.      Interpretation

   PART 2 - Customer Charters

   4.      Code to require regulated entities to produce customer charters
   5.      Approval of customer charters

   PART 3 - Connections to Services

   6.      Code to specify that regulated entity must connect certain customers
   7.      Code to specify matters relating to security deposits

   PART 4 - Disconnections and Restrictions of Services

   8.      Code to specify when, and the manner in which, supply may be disconnected or restricted
   9.      Code to specify notice of certain disconnections or restrictions
   10.     Code to specify matters relating to disconnection or restriction because of debt
   11.     Minimisation of effect of planned and unplanned interruptions
   12.     Provision to be made for special needs customers
   13.     Rate of water flow

   PART 5 - Fees

   14.     Fees

   PART 6 - Details of Accounts, Meter Readings and Methods of Payment

   15.     Billing periods
   16.     Separate accounts
   17.     Meter readings
   18.     Contents of accounts issued
   19.     Methods of payment

   PART 7 - Overpayments and Underpayments

   20.     Circumstances in which fraud is committed by customer
   21.     Adjustments of overpayments
   22.     Recovery of amount of money undercharged
   23.     Claiming of fees and interest on underpayments

   PART 8 - Payment of Arrears

   24.     Interest and fees payable on overdue accounts
   25.     Collection of arrears
   26.     Payment plans
   27.     Disputed accounts
   28.     Financial hardship policy

   PART 9 - Customer Information, Services and Obligations

   29.     Customer information
   30.     Publication and provision of customer information
   31.     Customer enquiries
   32.     Customer complaints and dispute resolution
   33.     Customer obligations