(1)  A code must specify the methods by which a customer of a regulated entity may pay to the entity an amount of money owed to the entity by the customer.

(2)  The code must require a regulated entity to specify, in a customer charter, the methods by which a member of the class of customers to which the charter relates may pay money owed to the entity.

(3)  A code must specify that the methods that may be specified in a regulated entity's customer charter –

(a) must include, but are not limited to including, the methods specified in the code; and

(b) may relate to the capacity to pay of a customer who is in arrears to, or is likely to become in arrears to, the entity.

(4)  A code must state that a regulated entity may recover from a customer a fee, of a kind that is specified in the entity's customer charter, if the entity has incurred a fee because a payment by the customer has been dishonoured or reversed.

(5)  A code must specify that a regulated entity may include a fee of the kind referred to in subregulation (4) in relation to a customer –

(a) in the next account issued to the customer as part of a regular sequence of accounts; or

(b) in an account for the fee that is sent to the customer otherwise than as part of a regular sequence of accounts, if the entity will not be issuing an account to a customer as part of a regular sequence of accounts because a service to the customer has been disconnected, or for any other reason.

(6)  A code must specify that a regulated entity –

(a) may provide a discount to a customer; and

(b) must specify in its customer charter each discount that may be provided to a customer.