Victorian Numbered Acts Victorian Numbered Acts(1) The Disability Services Commissioner may stop dealing with a complaint if the Disability Services Commissioner is of the view that—
(a) the complaint cannot be conciliated; or
(b) no further action is warranted.
(2) If a person who made a complaint and the disability service provider have resolved the matter by agreement and the Disability Services Commissioner becomes aware that the complaint has been resolved, the Disability Services Commissioner must stop dealing with the complaint under this Division unless the Disability Services Commissioner considers that the person making the complaint has been subjected to victimisation, coercion or duress.
(3) At any time after the Disability Services Commissioner has received a complaint, the person who made it and the disability service provider may resolve the matter by agreement, whether through the conciliation process or not.
(4) If the person who made a complaint and the disability service provider resolve the matter by agreement, the person who made the complaint must without delay give notice of the fact to the Disability Services Commissioner.
(5) The Disability Services Commissioner may re-open any complaint that the Disability Services Commissioner has stopped dealing with under sub-section (1) if—
(a) the person who made the complaint has provided new or additional information; and
(b) the Disability Services Commissioner considers that the person who made the complaint is able to show good reason as to why the information was not previously provided.