Victorian Numbered Regulations Victorian Numbered Regulations(1) Despite regulation 12, a casino operator may replace or re-issue a player card within 5 years of issuing the player card by verifying a person's identity in accordance with subregulation (2).
(2) A casino operator may verify a person's identity to replace or re-issue a player card in one of the following ways—
(a) by the person interacting with a casino staff member if—
(i) the person produces photographic identification of a kind referred to in regulation 11(2); and
(ii) the casino operator has a carded play account linked to the person which includes—
(A) a photograph of the person in accordance with regulation 18; and
(B) the information referred to in regulation 12(3); and
(iii) the photograph and information on the photographic identification produced under subparagraph (i)—
(A) belong to the person; and
(B) match the information included in the account referred to in subparagraph (ii);
(b) without interaction between the person and a casino staff member if—
(i) the casino operator has a carded play account linked to the person which includes—
(A) a photograph of the person in accordance with regulation 18; and
(B) the information referred to in regulation 12(3); and
(ii) the person accesses the account referred to in subparagraph (i) using multi‑factor authentication.
(3) In this regulation—
"carded play account" means an account established by a casino operator to facilitate carded play in the casino, which may also facilitate a player's participation in a loyalty scheme;
"multi-factor authentication" means a security measure that requires 2 or more proofs of identity to grant access.