Victorian Numbered Regulations Victorian Numbered Regulations(1) For the purposes of section 71E(2) of the Act, a casino operator must provide each active player with player activity statements in accordance with the following requirements—
(a) a player activity statement must be in a form approved by the Commission;
(b) a player activity statement must be provided to each active player within 7 days after the end of each calendar month;
(c) if an active player requests a player activity statement in respect of the previous calendar month, a casino operator must provide the statement to the player within 7 days after the request;
(d) a player activity statement must contain any additional information specified by the Commission;
(e) a casino operator—
(i) must offer an active player the choice to receive a player activity statement by post, email or in the casino; and
(ii) may offer an active player the choice to receive a player activity statement by any other method.
(2) For the purposes of subregulation (1)(a), the Commission must not unreasonably refuse to approve a form of player activity statement.
(3) A player activity statement must include the following information on gaming activity and cashless gaming account transactions collected by the player card and cashless gaming system—
(a) the amount spent in dollars and cents by the player during the statement period;
(b) the amount won and lost in dollars and cents by the player during the statement period;
(c) the amount of loyalty credits or any other inducement redeemed through the playing of games at a casino during the statement period;
(d) the total time spent by the player at gaming machines and table games at a casino during the statement period;
(e) the total number of spins or bets in the statement period;
(f) the overall net win or loss for the statement period;
(g) the overall net win or loss for 6 calendar months prior to the statement period.
(4) If a player activity statement is provided by post, fax, email or other electronic communication, the statement must include—
(a) a column graph comparing amount spent against net result on a monthly basis for the previous 6 months, including months of no play; and
(b) a column graph comparing amount spent against net result for the calendar month to which the statement relates and the corresponding month in the previous calendar year.
(5) A player activity statement must include—
(a) a daily summary that specifies, for each day of the statement period, for all activities for which a player card was used—
(i) the amount spent by the player in dollars and cents; and
(ii) the amount won and lost by the player in dollars and cents; and
(iii) the total time spent by the player at gaming machines in hours and minutes; and
(iv) the total time spent by the player at table games at the casino in hours and minutes; or
(b) a link or contact details that enable an active player to access or request a daily summary that specifies the information referred to in paragraph (a)(i) to (iv) for each day of the statement period.
(6) If a player activity statement is sent by email, a casino operator must ensure that—
(a) the statement is included as an attachment to the email or that the email includes a direct link to open the statement; and
(b) the person is not required to complete additional security checks to open the statement.
Example
Requiring the person to enter a password.
(7) All information in a player activity statement about a person's gambling activity must be collected by the player card or cashless gaming system.
(8) If an active player chooses to receive a player activity statement in the casino operated by the Melbourne Casino Operator, it is sufficient compliance with subregulation (1)(e)(i) for the statement to be provided to the player anywhere within the casino complex.
(9) A casino operator must ensure that it collects the information required to comply with this regulation.