(1) The holder of a standard licence or the holder of a competitively allocated licence may apply to the Secretary for a fee payable under these Regulations—
(a) to be waived in full or in part; or
(b) to be reduced; or
(c) to be refunded.
(2) An application under subregulation (1) must be in writing.
(3) Subject to regulation 18, the Secretary, on his or her own motion, or on application under subregulation (1) may—
(a) waive, in full or in part, a fee payable under these Regulations; or
(b) reduce a fee payable under these Regulations; or
(c) refund a fee paid under these Regulations.
(4) The Secretary must have regard to the following when making a decision under subregulation (3)—
(a) whether payment of the fee would cause, or has caused, undue financial hardship to the holder of a licence;
(b) whether payment of the fee by a holder of a licence would be manifestly unfair;
(c) the impact a natural or unnatural event has had on the ability of a holder of a licence to continue to conduct organised tours or recreational tours in a park.